Wholesale Pricing Terms and Conditions March 2006 Pricing: See Master Pricing Charts Minimum Order: There is a $500 minimum order required for open account billing. New account orders less than $500 will need to be prepaid in full. There will be a packaging fee of $35 for all orders less than $500. (This packing fee does not apply for orders that are picked up at the factory). Credit Terms: Net 30 days for open accounts. Please submit 5 trade references as well as banking information. References must be current vendors you buy from on open account. Approval can take several weeks so please plan accordingly. We accept all major credit cards. We do not accept COD orders. There is a 20% restocking fee for cancellation of order once it is in production. Deposits may be required on custom orders. A 2% per month interest will be charged on past due accounts. Freight policy: For orders $2,000 and over, shipping to the same location, we offer free freight if the invoice is paid within terms – no exceptions, otherwise freight is FOB Norcross, Georgia. (Free freight does not apply to special pricing or promotional programs or to remote location charges.) This freight policy does not apply unless we choose the carrier. For orders over $1,000 freight is guaranteed not to exceed 10%. Lead Time: Orders ship approximately three to four weeks upon receipt of order with approved credit. We do offer a special FASTRAK service at no charge if you have a special deadline. Please call our office for details. We take all deadlines seriously; call us if you have a rush order and we will do our best to accommodate you. Shipping: Most shipments are by common carrier/truck or UPS, F.O.B. Norcross, Georgia. Call if you have special shipping requirements. Drop Shipments: There are no extra charges for drop shipments. Backorders: Backorders will be shipped unless otherwise notified. Items noted N/A are temporarily not available and can be reordered; if the item is noted DIS, it is discontinued and cannot be reordered. Damages: We are proud of our product and stand behind it. Due to the short window of opportunity to file damage claims with a common carrier, all claims for damages or defects must be initiated within 3 days upon receipt of shipment. In order for International Arts to take responsibility for damages, the consignee must retain all packing materials, for inspection by the carrier. If damage is apparent, damage MUST be noted on the freight bill. We must file the claim ourselves in order to assure the customer of being reimbursed for damages. Sorry, but we cannot be responsible for damages if we do not choose the freight carrier. Materials: Matting and framing materials come from many sources worldwide and are subject to minor changes in color and texture. On occasion, we may substitute like materials. Hand painted items will also vary. We can not guarantee to match existing products. If you need a matched set, these items must ship together. Order Processing: All orders should be faxed to 770/447-9368 or emailed to sales@iartz.com. You will receive an order confirmation within 24 hours. Satisfaction Guaranty: If within 30 days of receipt of the product, the purchaser is not satisfied with the product, for any reason, the Purchaser may return the product to International Arts in accordance with the Return Policy. The satisfaction guaranty does not cover custom products. Defects in Material and Workmanship: All products sold hereunder are warranted to be free from defects in material and workmanship at the time of receipt by the Purchaser for a period of one year. The Purchaser shall notify International Arts of the defect prior to the expiration of the warranty period. Return Policy: Prior to the expiration of the satisfaction guarantee or the applicable warranty period, the Purchaser may return the product (s) to International Arts by notifying International Arts of the reason and by obtaining a return authorization number and shipping instructions. Products returned within 30 days of its receipt must be shipped in its original packaging and must be returned in good condition acceptable by International Arts. Following an inspection of the returned product by International Arts, International Arts may at International Arts option, repair or replace the product or refund to the Purchaser the full purchase price. Failure to comply with the return policy or shipping instructions may result in a fee charged to the Purchaser, reduced refund or no refund. International Arts can be contacted as follows: International Arts Attn: Q.C. Department 4525 South Berkeley Lake Road Norcross, GA 30071 877-447-9308 sales@iartz.com Custom Products: All custom products will be covered by all expressed warranties unless otherwise notified in writing by International Arts prior to acceptance of the order. International Arts, at its sole discretion, may require the Purchaser to place a 50% deposit on all custom orders. ALL CUSTOM ORDERS ARE FINAL! NO EXCEPTIONS.